FAQ

FAQ & SUPPORT
We hope that your transaction with Julietta is as effortless as possible, but we are realistic in acknowledging that problems will occasionally occur.

Before contacting our support staff, please check our FAQ to see if your question has already been asked. While our support staff endeavour to reply to all questions and queries within 24 hours, why wait if you don't have to?

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Is Julietta Authentic webstore ?

Yes, Julietta is an authentic Australian webstore. We strive to bring our customer best trending electronic products with best market price.

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Where is my order?

This is our most common question. Don't worry, click the below button to find out more...

Visit: Shipping Packages

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What is my tracking number?

Tracking will be available 3-7 days after making your order. If 7 days has passed and you still don't have a tracking code please contact support.

Visit: Contact Julietta Support

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Missing Items
We dispatch items in form of bundles as this allows things to speed up. Don’t be alarmed when you have missing items. These items will come in more packages within the shipping timeframe. If your item is received but you still are awaiting for more, contact support below.

Visit: Contact Julietta Support

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Order Update/Cancelations

If you need to edit your order at all, you must contact us within 24 hours so we can make changes.

We are able to change:

Items in your order
Your address
Your name/email
Cancelations:

If you would like to cancel your order you have 24 hours to do so. Contact us immediately if you would like to cancel. If 24 hours has passed then we are unable to cancel your order as it would have already been shipped.

Your refund for a cancelled order will take 2-5 working days depending on your payment method. Paypal is instant whereas credit card/debit card buyers may have to wait a little longer.

Visit: Refunds and Returns

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Item arrived damaged

We do realise that somtimes items that arrive are damaged, around 5 in 1000 items arrive damaged due to mishandling of postage companies. If your item has arrived damaged, we would like to apologise.

Please contact us on the button at the bottom of this page and include the following:

Your order number
A picture of your damaged item
Once we have this information, we will be able to send out a replacement, free of charge.

Visit: Refunds and Returns

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Contacting Us

Thank you for reading our FAQ. We really appreciate it, really!

Now, to contact us, please visit the link below:

Visit: Contact Julietta Support